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  2. FAQs

FAQs

get the answers to all the frequently asked questions by our partners

  • Where can our customers reach for any concerns or queries?
  • Which Ethereum Testnet are you using?
  • If a user makes a bank transfer how does Transak match it to the user?
  • Is the Transak widget supported in any other languages than English?
  • Is KYC required on the STAGING environment?
  • I have two websites. Can I integrate in both websites with the same API_KEY?
  • Can we pass Transak third party KYC via API for users instead of them going through Transak's KYC process?
  • Do users have to do KYC each time they make a transaction?
  • Can we send metadata to the widget that the web-hook will respond to this metadata and be able to match the operations?
  • If we set isDisableCrypto : true, is it possible that it will always show the result in USD when the first input is in EUR.
  • How to prevent a user from editing the walletAddress?
  • Is it possible to exchange fiat for crypto via the REST API?
  • Is there a way to remove the chat button in the widget?
  • How can we pass onClose event handler to the widget?
  • Can we make a custom list of currencies instead of just one fiatCurrency in query parameters?
  • How to display your call price (e.g 1 USD = 0.9453 USDT ) on our front end?
  • How to update our webHookUrl
  • I'm passing parameters in the query but they're being ignored
  • How to set the partner fee?
  • How do I find my staging and production API keys?
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