My transactions keep frozen at PENDING_DELIVERY_FROM_TRANSAK status when I buy MATIC

I used the 4485141520544212 from the https://docs.transak.com/docs/test-credentials , and I saw the https://www.notion.so/On-Ramp-Payment-Methods-Fees-Other-Details-b0761634feed4b338a69f4f186d906a5  , below are the PENDING_DELIVERY_FROM_TRANSAK order Id examples, can I know why I got those issues? Now seems all of my testings are blocked at PENDING_DELIVERY_FROM_TRANSAK now.

595438fb-21cc-4b68-a72e-3a34f1f828c1

566afa0a-a644-4ce2-9c7f-b7d6f28342db

89ed7962-0c67-4d81-9c09-732b8bf346b6