We create a virtual bank account for each user and currency. So if a Transak user has only made GBP transactions they will be asked to transfer funds each time to a bank account that is unique to them.
Any funds that are sent to that unique account are reconciled with transactions made by that user.
If the user transfers funds in multiple currencies they will be assigned a bank account for each currency.
Comments
5 comments
Is this the reason I only get an Iban, Bic and amount for payments in EUR? I am missing the bank details according to the Faq page. Also I am missing the purpose of payment in the payment email. I would like to add a purpose to the sepa payment. I think it's hard to assign transactions to this.
hy there , i made a sepa payment , to buy something, they didnt bought the coin, and the order is still there not completed. they sent me messages" please provide prove of payment ?!?!?
Make a payment to buy crypto and after 6 hours it's still pending,says it's instantly, fuckin app you don't find no-one to have a chat ,just fuckin robots,very disappointed
Same issue here, made payment bank trasfer, crypto still pending... And only robot answers. It seems useless
Things seem very slow with bank transfers. Waiting...
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